Frequently Asked Questions
Who is WePractice?
WePractice is a modern mental health community of practices with a focus on non-medical
psychotherapy. Our aim is to provide the best possible support for everyone. With offers
such as these, we hope to meet the high demand in the population and expand access to
mental health.
Which languages do WePractice therapists offer?
Our therapists offer sessions in German and in most cases also in English. You can see which languages our therapists speak in their profiles.
Is the information that I share with the therapist confidential?
Your therapist is obliged to treat all information confidentially.
How do I get a medical prescription for psychotherapy?
A medical prescription can be issued by a family doctor (i.e. general internal medicine), a
psychiatrist or a doctor with an interdisciplinary focus on psychosomatic and psychosocial
medicine (SAPPM). Please use the medical contact options available to you under your
basic health insurance.
What are the requirements for billing psychotherapy under basic insurance?
For psychotherapy to be reimbursed under basic insurance, you need a medical
prescription. WePractice also takes steps to ensure that the therapist is approved for
reimbursement under basic insurance. Please note that the number of therapy sessions is
limited by law. Once you have exhausted all your sessions, you will need to submit a new
medical prescription.
What is psychotherapy and how does it work?
Psychotherapy offers you a safe space to work on your emotional and psychological
challenges with the support of a professional psychotherapist. It helps you to understand
your feelings, identify and change negative thought patterns, and develop new strategies to
deal with the issues you are facing. The aim is to improve your well-being and help you
achieve a better quality of life. The collaboration is tailored to your requirements.
How do I book a session?
Thanks to the request form, you can easily contact the "therapists". They will contact you as soon as possible for an appointment.
Can psychotherapy be used for children and teens?
Yes, psychotherapy or psychological counseling can be used to treat children and teens. The type of therapy used may be different compared to those for adults however the therapist have the appropriate qualification.
Can I also talk to my therapist via video call?
If your therapist offers this and it is indicated as such in their profile, sessions are also possible via video call.
How much does the online course cost?
You have been selected to participate in a pilot, therefore 100% of the cost of participation is covered by WePractice.
How much does an online course cost outside of the pilot and which insurances cover the costs?
The cost of an online course including support is CHF 595. People with supplementary outpatient insurance with CSS can submit our invoice and receive reimbursement. Other supplementary insurances will also reimburse this offer in the course of the year. For more information, please contact your supplementary health insurance.
Who is HelloBetter?
HelloBetter is one of the leading providers of digital therapeutics in the field of mental health. The company was founded in 2015 based on many years of university research. The company's goal is to provide effective and immediate support to people with mental health problems, regardless of time and place.
How effective are HelloBetter's online courses?
All courses have been developed and evaluated in research projects. For each specific online course, proof of effectiveness has been provided on the basis of randomized controlled trials. The medical benefit can be measured by significant improvement in symptoms.
Do I need to prepare for the session?
What can I talk about in therapy sessions?
You can talk about anything that's important to you. Trust in your therapist is key, but you decide which topics you want to discuss.
Can psychotherapy be used in addition to medication for treating mental health conditions?
Yes, psychotherapy can be used in addition to medication to treat mental health conditions. In some cases, a therapist may collaborate with a patient's primary care physician or a psychiatrist to coordinate care and ensure the most effective treatment plan.
How many sessions are typically needed for a person to see improvement?
The number of sessions needed can vary depending on the individual condition. The duration of therapy or counseling may also depend on the type of therapy or counseling chosen. Some people see improvement after a few sessions, while others may need a greater number of sessions.
What types of mental health conditions can be treated with psychotherapy?
Psychotherapy can be used to treat a wide range of mental health conditions, including depression, anxiety, trauma, PTSD, personality disorders, eating disorders, and addiction. It can also be effective in helping people to deal with difficult life events or to improve their overall emotional well-being.