General Terms & Conditions
1. Handling of patient records
The patient records (with all data concerning the patient) are managed and stored by WePractice AG (together with its employees: "we", "us"). The patient (including their legal representative) is generally entitled to receive a copy of their patient records. This is subject to restrictions to which we are entitled or obliged (e.g., if the patient records contain information about other persons that we are not permitted to disclose to the patient due to the overriding interests of these persons).
The patient records may be processed by the healthcare professionals of WePractice AG for the treatment or care of the patient or for the execution of the treatment contract with them, as well as for the related administration (incl. IT operations), in each case regardless of the location; "healthcare professionals" also includes their auxiliaries as well as supervisors who review, guide, monitor and further develop the work of trainees and psychotherapists.
The patient authorizes us to obtain further medical records or information about them from or disclose such records or information to other physicians, institutions, or hospitals, insofar as this is necessary for the treatment and care of the patient and they have been informed in advance what information is being obtained from whom or disclosed to whom and for what purposes. For this purpose, the patient releases the persons involved from their professional secrecy obligations. The patient may object in individual cases at any time or withdraw this consent with effect for the future; they may inform us of the latter in particular by post (WePractice AG, Grubenstrasse 6, 8045 Zürich) or e-mail (praxis@wepractice.ch). The patient further permits us to disclose medical records or information about them to third parties if, in our reasonable judgment, these third parties request this with the patient's consent.
If the healthcare professional responsible for the patient leaves WePractice, the patient records remain with WePractice AG so that we can continue to treat the patient and comply with our retention obligations.
2. Data processing for online therapy
The provisions of this Clause 2 relate exclusively to the processing of data within the scope of online therapy.
For conducting the online sessions, we may use external service providers who may be domiciled abroad. The solutions and providers we use for this purpose are listed at https://wepractice.ch/therapie-dl.
The processing and storage of data (especially conversation data) for online therapy may take place abroad, e.g., in Europe and the USA. We ensure that data transmission is encrypted and that appropriate data protection guarantees are agreed upon. However, data processed and stored abroad is no longer subject to the protection of Swiss law, including Swiss professional secrecy. Foreign laws and official orders may, for example, require the disclosure of this data to authorities or other third parties.
By using online therapy, the patient acknowledges these circumstances and releases the involved healthcare professionals from their professional secrecy obligations to the extent described. If the patient does not agree to this, the online therapy service is not available to them. In this case, their treatment can only take place in another form, particularly in the context of in-person therapy.
3. Cancellations and no-shows
Therapy sessions can be cancelled up to 24 hours before the appointment. For later cancellations or no-shows, the session will be charged privately, i.e., the invoice will be sent directly to the patient.
4. Services charged
In addition to the actual therapy sessions, further services may be required, which serve in particular for quality assurance and cooperation with referring or other professionals and bodies. These include, for example, the creation of the intake report (this is created after the initial consultation – if the therapy is continued – and serves in particular the referring professional), case discussions with supervisors, and other services such as studying records or consultations with referring specialists, therapy planning, and diagnostics. The responsible healthcare professionals may call on auxiliaries to perform their services.
This list is not exhaustive. All services will be invoiced, regardless of whether they are provided in the presence or absence of the patient and whether they are performed by the healthcare professionals themselves or delegated to an auxiliary.
5. Billing
Health insurance:
If a doctor's order is available, the services will be billed directly to the patient's health insurance. For direct billing to the patient's health insurance, the patient assigns their claims against the health insurance to WePractice. If the patient does not wish for direct billing via their health insurance, they must inform us of this expressly and in writing. If no doctor's order has been submitted to us 14 days after the initial consultation, we will assume that none exists.
If there is no doctor's order or if the services are not covered or only partially covered by the health insurance for other reasons, the non-covered services will be billed privately, i.e., the invoice will be sent directly to the patient.
Other social insurance (Accident, Military, or Disability Insurance):
If the billing is to be processed via Accident, Military, or Disability Insurance, it must be checked before the start of therapy whether the treating healthcare professional is authorized to bill for it. If this is not the case or if the services are not covered or only partially covered by social insurance for other reasons, the non-covered part of the treatment will be billed privately, i.e., the invoice will be sent directly to the patient.
6. Applicable rates
For psychotherapeutic services billed through health insurance or other social insurance, the currently applicable statutory rates apply (incl. subsequent claims due to a difference between the provisional rate and the definitive rate). If services are paid for privately, the private rates (self-payer rates) set by WePractice for this purpose shall apply. We reserve the right to change rates.
7. Invoicing, collection, litigation
We may assign invoicing and collection to third parties and disclose the necessary patient information to them for this purpose; the partners we work with for this are listed at https://wepractice.ch/inkasso. The payment period for invoices is 30 days. For self-paying patients, a fee of CHF 50 will be charged for each reminder starting from the 2nd reminder in case of late payment. After three unsuccessful reminders, we are entitled to hand over the case to our collection partner, who will initiate debt collection and enforce the claims on our behalf. In the event of a legal dispute between us and the patient, the patient also permits us to disclose the necessary patient information to the competent authorities and courts as well as to legal representatives.
8. Amendment of the GTC
WePractice AG may amend these GTC at any time and without stating reasons. For existing treatment contracts, we will announce this to patients in an appropriate manner at least 30 days in advance, insofar as it is still relevant. If no objection is raised within this period, the changes are deemed to have been accepted by the patient. In the event of an objection, WePractice AG reserves the right to terminate the treatment contract.
9. Applicable law and jurisdiction
Swiss law shall apply exclusively. The place of jurisdiction for all disputes is Zurich, unless mandatory statutory provisions prescribe a different place of jurisdiction.
Version 01.05.2026